Privacy Policy

PROTECTION OF PERSONAL DATA

Safeguarding the privacy and personal data

Adriateh d.o.o. (hereafter the “Seller”) undertakes to protect the privacy and personal data of all Users of the adriateh.hr site, and will handle them in accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data: “GDPR”), and with other applicable regulations.

We process incoming inquiries, requests, and complaints and draw up responses to them. For this reason, we must collect, use and store information about you

When providing personal data, Users guarantee that they are complete, true, accurate, and up to date. In case of consent to the provision of personal data, the User will be deemed to have agreed to the terms of use of personal data, based on which the Seller is entitled to collect, use, process and transfer personal data necessary for the following purposes.

Data provided by the User and processed by Adriateh d.o.o. as the data controller:

  • Activity/purpose: Execution of the order/request/complaint/inquiry including information on the status of the delivery
  • The type of data we collect and when we collect it: Name and surname, address for delivery and issuance of invoices, city, e-mail address, and telephone number.  When submitting an inquiry using the contact emails specified on our website or through a contact form, you must provide us with your personal data and content of the inquiry, as well as information relevant to the inquiry. Upon request, you may be asked to provide additional information about yourself so that we can respond to your inquiry in a proper manner.
  • Legal basis: Consent, the fulfillment of a contractual obligation.

 

  • Activity/purpose: Customer service inquiry, reclamation, or complaint
  • The type of data we collect and when we collect it: Name and surname, address for delivery and issuance of invoices, city, e-mail address and telephone number, order number, subject of inquiry, reclamation or complaint, content and documents attached to the inquiry, reclamation or complaint, and other information you provide or which are necessary to act with regards to your inquiry, reclamation or complaint.
  • Legal basis: Fulfillment of legal obligation

 

  • Activity/purpose: Marketing purposes: • for the purpose of Seller’s records and statistics; • to create Customer databases; • for the purpose of sending notifications about products and services; • for the purpose of delivery of promotional materials; • for the purpose of improving relations with Customers and improving services, including contacting the Customer in writing, by telephone, SMS and/or e-mail, and for the purpose of delivering to the home address materials to inform him about the benefits and novelties in the Seller’s offer; • for the purpose of obtaining the best possible insight and understanding of individual user needs and demands as well as acquiring the opportunity to provide the best possible service of the Seller which results in increased customer satisfaction;
  • The type of data we collect and when we collect it: Name and surname, e-mail address, date of birth. We collect the stated data when the Customer voluntarily provides it to us. For example, you may give us: email address if you choose to receive newsletters, updates, or other information from us; your contact information and any other personal data you choose to include, if you email, text, or instant message us, or contact us through our websites. You may withdraw your consent for marketing messages at any time.
  • Legal basis: Consent

 

  • Activity/purpose: We use the information that is automatically collected on our website (cookies and technical data): • for the creation of Seller’s records and statistics; • to create Customer databases; • for the purpose of sending notifications about products and services • to adapt the content to the preferences of site visitors • to improve the user experience • for trend analysis • for the needs of better insight and understanding of individual user needs and demands as well as acquiring the opportunity to provide the best possible service of the Seller which results in increased customer satisfaction;
  • The type of data we collect and when we collect it: In addition to the personal information you provide us with, we use cookies and other tools on our website to automatically collect data. These statistics are collected and analyzed exclusively in anonymous and mass form. For more detailed information about the cookies we use, what they are used for, and how long they stay on your device, read the section about cookies. As you surf our site, we will automatically collect, store and use the following information: IP address, browser type, operating system, device type, the browser you are using, ads you have viewed, time zone, URLs you have visited, length of visits per page, number of visits, page load time, content loading errors, age, gender, location, site interactions, clicks, purchase execution, purchase value.
  • Legal basis: Consent

Data Security 

The Seller shall ensure that the User’s personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying, or alteration of personal data), which can only be accessed by the Seller’s authorized persons.

Data Retention Period

Unless otherwise stated herein, your data will only be stored for as long as it is necessary to fulfill our contractual or legal obligations or the purposes for which the data was originally collected or as long as we have a legitimate interest in storing such data. Following this period, personal data will be destroyed, deleted, or made anonymous in a way that ensures that the security of personal data is maintained. In the event that the data retention period is determined by law, we store your data for the period prescribed by law.

Sharing your personal information with third parties 

The User’s personal data is protected in accordance with the GDPR and the Seller will not make it available to third parties in any way without his/hers consent.

We forward the necessary personal data exclusively to business partners, affiliates, and our distributors to complete a purchase transaction or provide Seller’s services, such as support, that you have requested and for the purpose of execution of the delivery of your order or for the purpose of addressing printed advertising materials.

Requests made by authorized services of the executive power of the Republic of Croatia is excluded from the above, for the purposes of investigative actions based on a valid court order, for the purpose of performing the service, protecting the interests of users and Sellers, and preventing possible abuse.

Data transfer to third countries 

We do not transfer your data to third country areas.

Your rights 

Regardless of the data collection, you can request the following at any time:

  • access, modification, or supplementation of data in all personal databases;
  • deletion (“right to forget”) of personal data, on the basis of which the Seller delete data from all its databases, except those that it is obliged to have and keep on the basis of applicable laws and regulations, and if there are no stronger legitimate reasons for further processing or if the processing is not necessary for setting, realizing or defending legal claims;
  • restrict the processing of your data or object to the processing of such data; • the right to data portability, which implies the right to have the data we have collected about you transferred to you or third parties;
  • if the information is given on the basis of consent, you can always withdraw that consent without negative consequences;
  • the right to file a complaint to the supervisory body (Agency for Personal Data Protection – www.azop.hr) if you believe that your rights have been violated during the processing of your data by Adriateh.

How to contact us 

In the event that you wish to exercise any of these rights or withdraw your consent to the processing of personal data (in cases where consent is the legal basis for the processing of your personal data), please contact us.

We will keep a record of our communication so that we can resolve any disputes in a timely manner.

You can contact us at any time and in any way: 

Data controller: Adriateh d.o.o., Zagrebačka 2, 10431 Sveta Nedelja – Novaki, entered in the Court Register of the Commercial Court in Zagreb under the registration number of the subject of entry (MBS): 080136018 Personal Identification Number (OIB): 94348106606 IBAN: HR4523400091110072075

Data Protection Officer: 

Modification of the Privacy Policy 

We will update the data protection and privacy rules from time to time when adapting to new versions of the website or due to changes in applicable legislation. Material changes will be documented herein, and we will ensure the consent of our users is obtained if necessary.

Last update 21/12/2020